1. Introduction
Welcome to our online flower delivery store. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
2. Services Provided
We offer floral arrangements, bouquets, and related gift items with delivery to specified locations. Availability of products may vary depending on seasonality and stock.
3. Orders and Payments
All orders must be placed through our website. Payment is required in full at the time of purchase. We accept major credit/debit cards and other payment methods listed at checkout.
4. Delivery Policy
We strive to deliver your order on the requested date and time. However, circumstances beyond our control (such as weather or courier delays) may affect delivery schedules. If the recipient is not available, we may leave the flowers with a neighbor, concierge, or reschedule the delivery.
5. Substitutions
In rare cases, certain flowers may be unavailable due to seasonality or supply issues. We reserve the right to substitute with flowers of equal or greater value while maintaining the overall style and quality of the arrangement.
6. Refunds and Cancellations
Cancellations must be requested at least 24 hours before the scheduled delivery. Refunds are not guaranteed after the order has been prepared or dispatched. If you are dissatisfied with your order, please contact us within 24 hours of delivery for resolution.
7. User Responsibilities
You agree to provide accurate information for billing, delivery, and contact details. We are not responsible for delays or issues caused by incorrect information.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the order placed.
9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of our services after changes implies acceptance of the updated terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at [your email/contact details].