Guarantee
We take pride in the freshness and quality of our flowers. Our guarantee includes:
- Fresh flowers carefully selected by professional florists.
- Arrangements created to match the style and design shown on our website.
- Substitutions made only when necessary, using flowers of equal or higher value.
- A satisfaction policy: if you are not happy with your order, contact us within 24 hours of delivery.
Delivery
Our delivery service is designed to be reliable and convenient:
- Same-day delivery is available for orders placed before [specific cutoff time].
- Scheduled delivery allows you to choose the date and time that suits you best.
- If the recipient is not home, we may:
- Leave the flowers with a neighbor or concierge.
- Contact the recipient to arrange a new delivery time.
- Leave the flowers in a safe place if requested.
- Deliveries may be delayed in cases of severe weather, traffic, or other circumstances beyond our control.
Returns and Refunds
We want you to be completely satisfied with your order. Our policy includes:
- Cancellations: Accepted up to 24 hours before the scheduled delivery time.
- Refunds: Provided in cases where:
- The wrong product was delivered..
- The flowers were damaged upon arrival.
- The arrangement significantly differs from the description.
- Exclusions: Refunds are not available if incorrect delivery details were provided by the customer.
- Process: To request a refund or replacement, please contact us within 24 hours of delivery with photos and order details.