Upon receiving the order at a post office, official store, or by courier delivery, the buyer must personally check the goods for defects and ensure that they are complete. Each item must be accompanied by a receipt or delivery note.
If damage or defects are found upon receipt and inspection of the goods, the buyer may refuse to accept them.
To discuss options for exchanging/replacing goods, please contact our managers using the contact details on the website.
We will do everything in our power to ensure that you receive your goods as quickly as possible.
Warranty obligations:
Warranty obligations are valid and regulated by the Law of Ukraine “On Protection of Consumer Rights.”
The warranty is valid for 14 days from the date of sale of the goods for the absence of manufacturing defects.
The warranty terms do not apply in the following cases:
The rules and conditions of use of the goods have been violated or the goods have been used for purposes other than their intended use.
The buyer cannot provide documents confirming payment for the goods.
The goods have chemical or mechanical damage and/or external visual changes.
Return and exchange of goods
Within 14 days of purchase, you can exchange or return goods in accordance with the Law of Ukraine “On Protection of Consumer Rights”, provided that the goods have not been used, have no signs of use, are complete, and the integrity of the packaging and factory markings has not been compromised.
We accept goods for warranty diagnostics in case of a factory defect/failure after agreeing on all the details of the situation between the customer and the manager.
When returning goods that meet the stated characteristics and have no factory defects within 14 days of purchase, the customer pays the shipping cost. The cost of delivery is calculated according to the carrier's rates.
Please be very careful when receiving the goods and inspect them for mechanical damage, as claims will not be considered after the buyer has left the delivery service office or pick-up point, or after the courier has left the delivery location.